I went through the recruitment process for a People Operations role for the second time, two years after my first experience, and unfortunately, not much has changed. The process felt cold and very direct, with little to no “human touch,” which is disappointing given the nature of the role. The second round once again relied heavily on the CCAT assessment. While I understand the need to measure certain skills, it feels reductive to base so much weight on a single test. Candidates are much more than high test results, especially in a function that is centered around people and empathy. Overall, the experience did not reflect the values I would expect from a People Operations team. I hope the company considers updating its process to better balance assessments with genuine, people-centered interactions.