HR screening, 1 stage interview technical Troubleshooting scenarios (e.g., “A user can’t connect to Wi-Fi — what steps would you take?”). Questions about operating systems (Windows, macOS, Linux), networking basics (DNS, IP, DHCP), and hardware diagnostics. Sometimes, a practical test: resolving simulated tickets or demonstrating how to use a helpdesk system (like Jira, Zendesk, or ServiceNow). 👥 Technical/Team Interview (with Senior Engineer or Team Lead) Purpose: To test your depth of knowledge and team fit. What to Expect: Real-world scenarios: dealing with priority incidents, remote troubleshooting, or system permissions. Questions about documentation, escalation procedures, and time management. Soft-skill focus: communication, patience, and customer service approach.