Long process. Recruiter called me on phone to talk to me about half an hour. Sent me 4 computer tests (10 key, excel, typing and personality) to complete. Called me back and asked me to come in for an interview. I came in and first had to take a math/reading assessment. Had interview with Supervisor and it was a lot about how I would relate with the people on my team and connect with our clients. Later that afternoon I was asked to come back for a second interview. The second interview had more to do with how would I accomplish all my daily tasks and meet goals. Next day got a call saying I needed to send references, do a credit, background and drug test. Long process, but I can totally see why.