Applied on 5/29 and received an email from their Lead Talent Acquisition Partner on 5/30 and spoke to them on the same day. That call went good and was told that he would be talking with 20-30 others and he would get back to me if the VP of Global Sales felt I would be a good fit for the role as I would likely be reporting to the VP of Global Sales. I received another email from the Lead Talent Acquisition Partner on 6/13 that I had made it to the next round, a video call with the VP of Global Sales was scheduled for 6/19. I was fully prepared for this call and knew the company values, products, solutions, and role description and how my experience aligned very well with the role. The interview with the VP of Global Sales was not really an interview at all, it was very much a conversation. I was not asked a lot of questions, but listened to the company needs, what they were looking for in the role, and I asked questions around current pain points for the Customer Success Team and for the customers and what they were looking for in the Director of Customer Success. I thought it was a great conversation and asked very specifically "Is there any hesitation to moving me forward to the next round?" The VP of Global Sales said "No, I see you as a very strong candidate and have no hesitations" and that I would be hearing from the Lead Talent Acquisition Partner to schedule the next step which was an on-site interview. This call was scheduled for 45 minutes, but we talked for an hour and a half at the request of the VP of Global Sales. I didn't have a time crunch and felt the conversation was going great, so I agreed to talk longer. After my call with the VP of Global Sales on 6/19, I sent a video via text to the Lead Talent Acquisition Partner thanking him for setting up the call and let him know what I was told by the VP of Global Sales. I then followed up the text with an email on 6/20 to confirm he got the message as I didn't get a response from the text. I also sent an email to the Lead Talent Acquisition Partner on 6/24 and 6/27. I received a rejection email from Lead Talent Acquisition Partner on 7/1 that said "Thank you for following up, I wanted to personally let you know that the hiring team has decided to move forward with another candidate for this position. We appreciate the time and effort you invested in speaking with both Jesse and me. We were impressed with your experience, and I will certainly keep your information on file for any future opportunities that may be a strong match here at OpenEye." I have been on the hiring side of things so I get that things get busy, but I do believe in getting back to someone who reaches out, especially if I tell them that they are a strong candidate and there are no hesitations to moving them forward in the process. I responded to the Lead Talent Acquisition Partner said I appreciated them getting back to me and said "As much as I enjoyed the conversation with the VP of Global Sales, I feel that there should be a better process to communicate to applicants." "When I spoke to the VP of Global Sales, he told me that I was "a very strong candidate" and "there was no hesitation in moving me forward in the process". When I spoke to the VP of Global Sales on 6/19, He said that I would hear from you next, which is now true, but it took you 8 business days to respond to any of my emails. I have been on the hiring side of things and I believe in getting back to people, so I get that you can't respond to everyone, but I would have been good with a simple "Hey, thanks for your time, I will be touching base with the VP of Global Sales and get back to you within 2 weeks", but leaving candidates in the dark, especially after hearing the VP of Global Sales say the above, is an area that could be improved in your hiring process. I hope that future candidates have a better experience than I did." This company has great ratings on Glassdoor, and I am sure they are a great company, but this interview process was pretty unprofessional in my opinion.