Extremely long and drawn out for what is simply a call-centre role. Applied via an agency which entailed an initial call, Skype interview and a set of online tests (numerical and verbal reasoning). At which point, I progressed to an initial video interview with the company. This lasted 30 mins and was with two employees who didn't seem overly interested in what I had to say. I received feedback from the agency a day later saying they were discouraged by me because I was interested in progression opportunities within the role, which I found to be disappointing because as far as I'm concerned, this shows a genuine passion for the company and industry. Overall a fairly bland experience, not what I was expecting from such an innovative and people-focussed organisation.