I walked in one day and talked to the cosmetics manager and asked if they were hiring for MAC. She said yes and to apply online even if it just says a general cosmetics sales associate. The online application consisted of uploading your resume and answering personality questions. Two days later I got an email with a link to choose a date for the phone interview. The link didn't work. I tried it again for about three days and the scheduling system was down. I did a live chat online and they gave me a phone number for a website help line. I called them and they told me to call the store's HR abd they could manually set up a date. I called for three days and no one in hr answers the phone. I finally asked for the cosmetics manager who transfered me and then the woman in hr picked up. She scheduled a phone interview within a couple of days and told me she would call me at 11am. That day came and no call. I waited an hour and then called the store. Again, no one picked up. Called and left messages for the next four days. Still no call. On the fifth day after when my phone interview was supposed to be, I called again and she answered telling me she lost the paper that had my phone number on it but she wanted to know if I could do the phone interview now. Of course I said yes. She asked me basic questions like: Why nordstrom? Describe a difficult customer. Describe a time you didn't reach a goal of yours. How do you feel about making commission? It took about 10 minutes and then asked about my availability and said a cosmetics manager would call me to schedule an interview. Waiting for phase 2. I see that a lot of people have gone through some type of miscommunication like I have, so we'll see. Hope this helps.