You are contacted by an office manager to set up a date and time. Interview takes place in a conference room with the help desk team lead, a level 2 and a level 3/escalations tech and finally someone from upper management. Questions are mostly behavioral in nature. Interviewers flat out say they’re looking for a cultural fit over someone with the right technical background so there aren’t really any technical questions to prepare for. Follow up for the interview takes about a week. In terms of salary offers, it’ll be hard to break the 50k mark for an entry-level helpdesk position. Starting salaries range between the 45k-47k mark even with decent experience on a resume which is well under market average. Management isn’t really open to negotiate past this range and will pass you over if you try to go above this. Working from office is starting to become mandatory for all new hires with little to no flexibility to work from home despite the tools being there to do this efficiently. The field tech team is short staffed so do not be surprised if you’re asked to do onsite work even if you’re hired to do remote support. Field work would involve putting mileage on your own car and at times using your own tools, as the company is slow to give out company laptops unless you ask for one as well as there being no useful power tools available to work in client server rooms.