I applied via craigslist at around 10pm one day. I had a phone call the following morning that set up the phone interview the following morning. After the phone interview, I was asked to come in for a group interview the day after that. This was where I found it interesting. This "interactive" group interview was supposed to be comprised of role playing, which sounds silly and childish to many people, but I thrive on that due to my theater and video production background. However, this role playing consisted of listening to recorded calls, then everyone responding to a few phrases after it had stopped. They stressed to the group to NOT try and come up with a solution as we wouldn't know the policies on correct solutions until after training so really if you go to this training, listen to one of these calls and say, "I'm sorry to hear that you are having trouble. I would be frustrated too. We value your business. Lets see what we can do." Bam, youve got the job. Oh, and there was a computer literacy test, that was supposed to test how well you can navigate around their website. But the machines that these quizzes were given on seem to have a RAM problem, and the programming was terrible as if you attempted to go back, it would freeze, or if you blinked at the computer wrong it would freeze.