After sending my application I got a call within a few days. I was interviewed by a panel of three people and asked personality, experience, and scenario type questions. Two things that threw me for a loop were being asked what my opinion of Harm Reduction was (I was not familiar with that term at the time), and being given a test where I looked at a sample family's budget (their monthly expenses and monthly spending) and had to decide whether I would give them emergency rent assistance or not.