After applying, I received a call asking for an interview that was followed up via email. I went in on the specified day and met with two nice gentlemen. They were very professional. They gave me a small questionnaire about what I knew on mortgages but said that it was just to understand how much I knew and it wasn't a test. There were a few questions (make a time / situation when you had to deal with X and what did you do) and then there was a small faux call center experience where they pretended to be callers to see how competent the applicant is in providing customer service. After the interview, it took about a week or so, I received a call from talent acquisition with an informal offer and shift hours. Once we agreed am email followed up with so the information we discussed. Several days later I received an email with a link to complete some online forms. They did a background check as well as brought me in to be fingerprinted and b receive my parking pass. A few weeks later orientation began.