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      Navy Federal Credit Union

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      Recherches associées: Avis sur Navy Federal Credit Union | Offres d’emploi chez Navy Federal Credit Union | Salaires chez Navy Federal Credit Union | Avantages sociaux chez Navy Federal Credit Union
      Entretiens chez Navy Federal Credit UnionEntretiens d’embauche pour Customer Service Representative chez Navy Federal Credit UnionEntretien chez Navy Federal Credit Union


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      Entretien pour Customer Service Representative

      30 mai 2021
      Candidat à l'entretien anonyme
      Offre refusée
      Expérience neutre
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Navy Federal Credit Union en mars 2021

      Entretien

      Applied and received a call within a week from someone in the recruiting department. They asked some super basic questions about my experience and then set me up for an interview that was scheduled for about a week later. The interview was via phone (probably because of Covid) with 2 supervisors. One based out of Florida and the other Virginia. It was heavily scripted with behavior based questions. The interview wasn't terribly difficult, but it was definitely very corporate feeling and not super personable. It gave me the overall feel that I would just be a cog with amazing benefits in a well oiled machine. I'm really surprised that this was the only interview hurdle. There was never a face to face or zoom style interview. I've interviewed a lot during Covid, and based on the caliber of the company, this seems very out of place and a desperate move just to get candidates in the door. However, it's an exceptionally strange move considering how slow the rest of the process is. I didn't hear back after the interview for a full week. It was just a form email saying congrats, you did well on the interview, and we want to job offer you. We will be in touch soon. After another week goes by without any contact from the recruiter, I reached out, and I was told that the recruiter would be in touch most likely before the end of May. For context, that was about 5 weeks away. In the meantime, I found another job that valued me as a person not just a number on a spreadsheet (which is what I felt like at this point). By the time, navy reached back out, I was already settled in to the new job, and I wasn't interested in changing yet again. I've always heard good things about the company, and they're probably true. However, their interview process (for highly qualified candidates especially) is clunky, slow, and lacks personalization. From the very beginning, you know that you're just a problem on someone's to do list and not a priority.

      Questions d'entretien [1]

      Question 1

      Tell us about a time that you had to coach someone. Walk us through that conversation step by step
      1 réponse
      1

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez Navy Federal Credit Union

      Entretien pour Customer Service Representative

      31 oct. 2024
      Candidat à l'entretien anonyme
      Albuquerque, NM
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Navy Federal Credit Union (Albuquerque, NM) en sept. 2024

      Entretien

      A call from a recruiter, to get a feel for why you applied if your qualifications get passed through to get to that point. If the interview on the phone goes well they will schedule an in-person interview. You'll know if they are interested or not. They will ghost a candidate with no follow-up until you get the memo and those inquired will most likely have to withdraw their application. Take it what you will

      Questions d'entretien [1]

      Question 1

      Very basic questions. Previous experience, what interested you in the company etc, etc
      Répondre à cette question
      1

      Entretien pour Customer Service Representative

      12 août 2023
      Candidat à l'entretien anonyme
      Jacksonville, FL
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Navy Federal Credit Union (Jacksonville, FL)

      Entretien

      I was first called by a very kind gentleman who basically briefed me on the expectations of the job. He set me up a virtual interview with 2 navy federal employees. The listing said that the customer service representative position had over 250+ applicants, so I can understand why I wasn’t hired, but I’m a veteran and have over 4 years of customer service/retail/fast food experience in the past 10 years, and still was not selected. I wouldn’t change a thing about my interview and they lost a good potential candidate. I wasn’t too upset because working for NF is not my end all be all, plus remote work isn’t for everyone (to which I came to terms that it wouldn’t of been for me either). Overall, I won’t be applying again, however, everyone I know who works at NF has said they had to interview more than once for the position, so if you truly want this job, KEEP PUSHING. You’ll get interviewers who see your value eventually.

      Questions d'entretien [1]

      Question 1

      1. Name a time I had to deal with an upset customer 2. I had to tell them about a product and pretend they had no idea about it 3. How I would take constructive criticism 4. How I would feel about changes in systems and operations 5. What challenges I think I’d face in the position 6. How many programs I’d be comfortable running at a time? 7. Asked me if I ever did remote work.
      Répondre à cette question

      Entretien pour Customer Service Representative (CSR)

      31 juil. 2023
      Candidat à l'entretien anonyme
      Havelock, NC
      Aucune offre
      Expérience négative
      Entretien difficile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez Navy Federal Credit Union (Havelock, NC)

      Entretien

      Situational not personable at all. Not much conversation just ask a question, give an answer and on to the next. Looking for textbook answers. Difficult to know exactly what they are looking for. At least 2 people in the interview.

      Questions d'entretien [1]

      Question 1

      Tell me about a time you disagreed with your supervisor.
      Répondre à cette question

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