They asked questions you wouldn't expect, which caught me off guard. There are quite a few questions to go through and it takes about an hour. They were mainly behavioural and tried to get a sense of who you were as a person to see if you aligned with them, instead of talking about your past experiences.

There was an online interview asking a range of questions including knowledge about the history and importance of citizens advice. Some other questions included asking about potential issues in your community.