Straightforward interviewing involving star format questions and a role play to assess active listening and customer service skills, not related to banking was just a random scenario. Interviewer was patient and will repeat questions if you need them to.

The interview followed the interview form which they send to candidates. There was two branch managers one asking questions the other one taking notes. followed by a practice test. It took around 1.30 hours. When it comes to the feedback, they usually call after 2 weeks but usually you’d have to chase them as they do not respect the time agreed for calls and often just ignore candidates.