The interview stage is in three parts, a role play phone conversation, a technical interview and a values based interview. The first one includes a scenario where a service user contacts you and you have to advise them and offer advice/referral to an agency. The technical interview challenges knowledge of child protection laws and legislation. The third looks at your values and how they link with and support NSPCC values.

Interview included a phone role play where you re-enact taking a call to the Helpline. Followed by written questioned based on the role play. If successful, this is then followed by an in-person interview with 2 of the Helpline managers.