I saw the position advertised and followed an instruction to apply online. It's tricky! If you want to include a cover letter, you must attach it to your resume and upload them both as one document. the actual uploading did not work properly so only the registration portion of my application got through. After correcting this part I received a voice message to call to schedule a phone interview. I spoke with a Human Resources Generalist who conducted the phone interview at the time scheduled. The interview was well done, professional, polite and thorough. At the conclusion was told that the interview notes would be forwarded to the hiring manager (in this case the property GM).