Pretty chill process, the store manager was really nice and accommodating. They asked questions related to both the role, and personal and professional skills. She even gave feedback on how they'd do things in Molton Brown compared to my past experiences.
Questions d'entretien [1]
Question 1
Who would you consider to be Molton Brown's competition?
J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez Molton Brown (Liverpool, Angleterre) en juil. 2025
Entretien
1 interview round and 1 trial shift at the store. Both are only 20-30 minutes. The store manager had a set list of questions that come form the company, but it was also a bit of a chat, they share about how they do things as much as they ask you to share your experience as well. Trail shift is an opportunity to meet other staff and see how you vibe. Didn't get many customers that day so in a way I didn't quite get to demonstrate my skills.
Questions d'entretien [1]
Question 1
how would you learn about their product range, what does good customer service mean to you, what are examples of good customer experience you gave or have had, how would you manage a difficult customer
J'ai postulé en ligne. J'ai passé un entretien chez Molton Brown (Londres, Angleterre) en mai 2022
Entretien
Normal face to face interview process, meet the team, look around the store and be ready to have customer service answers prepped. Dress smartly because the brand is luxury. They will ask similar customer service questions.
