11y
Thank you! This is a great read for anyone applying for a customer service position, I always appreciate the reviews that let everyone else know what to expect in detail. Glad the wait was worth it, looks like you did very well! Yes, a lot of the communication goes through our ATS because its how we keep track of candidates and communication, almost like a paper trail of what's going on. If you didn't get hired my advice would be to follow up that way, but good thing you got hired!