The whole process took about 2 months. 1. HR phone interview 2. Team member phone interview (could be more than one) 3. In person interview 4. Presentation The turnaround time was quite fast. If you don't receive an update in a week to 10 days, chances are you do not make it to the next round. The interview question itself wasn't hard as I had extensive industry and product knowledge. However, for a CSM position, they definitely valued sales skills over product knowledge. If you are form an agency, you would definitely have advantage. The only bad spot of the process was they added the presentation round after in-person interview. (I was told a decision would be made after the in-person interview)