e of competitive marketplace and trends in product offerings - In-depth. • Knowledge of contact centre operational processes and policies - In-depth. • Knowledge of call centre technology, processes and metrics - In-depth. • Technical proficiency gained through education and/or business experience. • Verbal & written communication skills - In-depth. • Collaboration & team skills - In-depth. • Analytical and problem solving skills - In-depth.

walk in talked to the manager and submitted the Resume after few days got a call went for an interview after one week got a job offer and I started right away