If you've read other Glassdoor reviews, you'll know the interview process is strange. I applied online and did not receive a message back until a month later. The process consisted of a phone interview and an in-person interview (group portion followed by an individual evaluation). While the phone interview with the Talent Director was great, I would say it shied away from the fact that this isn't the traditional Client Success/post-sales Account Management position -- it's a quota-carrying sales role, flat out. It's even lumped in with the Client Acquisition sales department. The group interview happened several weeks after my initial phone interview, and I could immediately tell it wouldn't be a good fit personally. Honestly, I thought it was a scam with the "great pay and benefits!" sign outside of the door and the frequent mentioning of how experience didn't matter. There were also unlimited spots to fill -- if candidates were impressive enough, they said they'd bring on everyone.
My group consisted of 12 candidates, a Talent Director, a Regional Manager, and a Managing Director. Primarily, of recent college grads or young adults interested in a new career path (i.e., two former NFL dancers, ex-military, etc.). The first half was spent learning more about the company and the Client Acquisition/Client Success positions. The second half was for the candidates -- we were asked to introduce ourselves and speak about our greatest achievement, do a group exercise pitching a company that could use Meltwater, and to "sell" our favorite hobby to the group. They then dismissed the group and called candidates back for individual interviews if they were interested. My individual interview lasted over an hour and was more intense. I did two mock scenarios/calls, and was repeatedly asked about my drive and why I wanted to be in sales (I have a background in SaaS Customer Success and thought that's what this position was primarily -- not sales). I received a rejection email the next day saying I was highly qualified but that they hired based on the "chemistry of the current team" and environment. The one other person from my group with SaaS experience received the same email.
Overall, this IS a typical sales role and they're looking for hungry self-starters that they can mold to make them money (that's not a bad thing -- just not what I was looking for and not like the other account management/success roles I've held). The sales aspect took precedent in the interview process over any other relevant or necessary skills, so be prepared to talk a lot about that. Another Glassdoor review mentions being flashy, and that's on par with what they're expecting. The candidates that demonstrated the biggest personalities seemed like they'd be the best fit. (Believe me, I'm outgoing with a big personality. But... professionalism, amirite?)
