Single phone screen that included simple resume walk-through. Flew me to LA for in person interview loop that included a tour of the facility followed by 4 interviews. Questions included several 'case study' style interview questions along with behavioral 'fit' questions. Example Case Question: How would you decrease the volume of email requests our agents have to process? Example Fit Question: Tell me about a time when you had to make a difficult decision

The interview process was absolutely phenomenal from start to finish. I really appreciated that the discussions were fully behavioral, allowing me to naturally draw on my past experiences. Furthermore, the company truly goes out of its way to treat you like a VIP throughout the entire visit, covering a remarkably nice hotel stay and providing a generous stipend to ensure you are completely comfortable.