Intense and long interviews. A total of 3 interviews before job offer. The first interview was with HR. The second was with the hiring manager. The third was with HR and the hiring manager.

From application to offer letter, the process took approximately 6 weeks. Initially a phone interview of approximately 20 minutes was conducted followed by an invitation to the office in North Phoenix to complete electronic assessments (personality and customer service capabilities) with a final interview approx 3 weeks afterwards. The final interview was 2:1 environment, friendly and very much focused on their need for customer-centric associates and your ability to deliver this level of service. I found the whole process to be easy, straightforward and everyone from recruiter to hiring manager were very upfront and answered questions directly. Love the professionalism and am happy to be a part of the team!