The interview process at Macy’s typically follows these steps, though it may vary depending on the role and location: 1. Online Application Candidates apply through Macy’s careers website or job boards. A resume and sometimes a cover letter are required. Some positions may include an online assessment testing customer service skills and situational judgment. 2. Phone Screening (If Applicable) For certain roles, a recruiter or hiring manager may conduct a brief phone interview to discuss qualifications, availability, and interest in the position. 3. In-Person or Virtual Interview