Very Easy to follow the instructions during the interview. You got two chances to answer the question. It was a total of 6 behavioral questions and 3 games. The games were a bit confusing.
Questions d'entretien [1]
Question 1
To describe a time that you had a challenging customer
J'ai postulé en ligne. J'ai passé un entretien chez Lumen (Poplar Bluff, MO) en juil. 2024
Entretien
Interview was a digital, self-recorded type interview. It was fairly easy. They gave me 60 seconds to think about the question as well as two attempts to record myself answering the question. All of the questions were STAR method, basic interview questions. There were 6 questions total. I wrote the questions down and will list them here. After the questions, they wanted you to complete 3 games. The first game was a basic math game, the second game was a memory game, and the third game was a game where you had to complete the way pipes were running.
Questions d'entretien [6]
Question 1
Tell us about a time you failed to reach a target or a goal in a professional environment.
Please describe a time when you were faced with conflicting interests between what was right for a customer or coworker versus what was right for your company as a whole.
Please describe a time you dealt with a customer who was frustrated about a problem they had been trying to resolve on their own, but required additional assistance.
There are three rounds of interviews. After completing the application, the candidate received an email to complete a pre-recorded interview. If selected, the candidate receives an email from a recruiter requesting a virtual interview. If the interview with the recruiter went well, the candidate moves to the 3rd round. The third round is a one-hour panel interview with 3 hiring managers. The panel interview is behavioral base with 7 questions.
Questions d'entretien [1]
Question 1
Why do you want to work at Lumen? Why should we hire you? Tell me about yourself?
