After phone interviews, an onsite interview was requested. The first was with a different person than I was told it would be, working from home with a low-charged cell phone while I spoke with them from one of their conference rooms. At the end, when I asked what they considered to be their main criteria for the position, I was told it was customer orientation within established parameters. The second was representing Engineering. Their main criteria when asked was taking care of the Engineers. The third represented Customer Satisfaction, whose main criteria was "Following Procedures" (heavy emphasis). The process ended after the third interview at which time I was told that it was felt I would not necessarily do well with procedures. This shocked me as I had found the most challenging part for me to have been a lack of direction or procedures to follow when I began my current TAM role with a Fortune 100 firm a few years ago. My impression was that they are very silo'd, unlikely therefore to be as "agile" as they appear to believe and would likely present a difficult environment for a TAM.