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Thank you for sharing your feedback with us; we are sorry to read your experience wasn't a positive one.
To address the points you raised: 1) All interviews scheduled are finalized with a confirmation email to candidate; we're not sure what happened in your case but we're sorry to read your experienced frustrations there; 2) We switched to using Google Audio Hangouts based on feedback and overall quality experience in mind; it's been working well across the board, so it's unfortunate you had a different experience; 3) Interviewer engagement -- we can assure you that an interviewer wouldn't go back to work during an interview as this goes against our internal training and best practices. However, to be extra clear in this regard, we've taken your feedback and will be making extra adjustments.
Thank you again and we wish you the best of luck with the rest of your search!