I have heard wildly varying accounts of the interview process even at the location I worked at so be forewarned that they are always honing their interview process and it may vary depending on several criteria. It began with me being contacted by email by a recruiter. I expressed interest and was sent to their website to apply. However, at the same time I had to go through a couple of skills tests. There was a personality test, simulation, and a math skills test. I was informed I had passed and invited to interview in person which I accepted. There were many people interviewing during the same time block so we all waited at the front desk until we were escorted to a room for a presentation on Liberty Mutual, their opportunities and benefits. During this presentation, people would come to the room and call one or two people out at a time to take them to another room wherein multiple résumé reviews were being conducted. If you passed this part of the process you were invited to a more formal behavioral interview with a couple of interviewers. They asked me many different behavioral questions for about half an hour. Then they offered to let me have a tour of the facilities. I accepted the tour and was shown around. I was then told the start date was in a couple of months and I should hear back no later than two weeks before the start date. I was called later that night by the recruiter who officially offered me the position. I accepted and they immediately emailed the new hire and background check paperwork.