Describe in detail your definition of outstanding customer service. Describe a time where you went above and beyond the call of duty to take care of a customer. Please respond to what you hear on the audio as if you were on a live call. What about your character makes you a good candidate for this job? Give me an example of a time that you experienced unexpected change at work. What was the change and how did you respond? Share an example of one of the most complex new processes or systems you’ve learned in your job. Using the example you shared in the prior question, describe the training provided to learn this new process or system.