Thank you for your feedback. It is a shame that you feel that the interview process did not meet your expectations. As was explained to all candidates - whether they were successful in reaching the next stage of the interview process, we were inundated with responses - over 300 to get through. From that initial list of applications, we narrowed it to 16 people that we wanted to get a 'feel' for how they would come across in this creative role - hence the one minute video with an opportunity to show your personality. From that group of 16 we selected eight to interview. I (line manager) personally spoke with all but two interviewees, but that was as I was on annual leave and we didn't want to delay the process for all candidates. From there we spoke to a final selection of four candidates on a presentation approach format. The outgoing Creative Services Manager moved on to a role not within this industry (from our business to a new career change as a teacher) and so from our perspective there was no element of fractiousness - we are sorry that you felt that way. It is a shame that you did not feel like your experience was positive and if you would like to explain in more detail or provide any further thoughts on future ways in which we could make the interview process better, I'd welcome any thoughts or an email direct to me - chris@lacepartners.co.uk.