J'ai postulé en ligne. Le processus a pris 6 semaines. J'ai passé un entretien chez Klaviyo en avr. 2025
Entretien
The interview process at Klaviyo was one of the most thorough and well-structured I’ve experienced.
After submitting my application, I was contacted by a recruiter 10 days later. The process kicked off with an initial screening with the recruiter, followed by an in-depth conversation with the hiring manager. From there, I had a panel of three back-to-back 30-minute interviews with team members and team lead, which gave me a great sense of the company culture and the people I’d be working with. The final stage was a business case presentation, after which I received an offer shortly afterward.
Overall, the process took a few weeks, but communication was clear and consistent throughout. The recruiter was exceptionally supportive, always available to answer questions and help me prepare at each stage. It made a big difference and reflected how much Klaviyo values candidate experience.
Each step felt purposeful, and I appreciated how the interviewers focused not just on technical skills, but also on alignment with values and impact. I walked away from the process with an even stronger desire to join the company, and I’m thrilled I did.
Questions d'entretien [1]
Question 1
How do you prioritize your accounts as a Customer Success Manager?
Can you describe a time when you had a challenging situation with a colleague, and how you handled it?
In a role play: how would you respond to a customer who is unhappy and considering switching to a competitor?
General questions about the role and responsibilities of a CSM, including measuring success, stakeholder management, and working cross-functionally.
J'ai passé un entretien chez Klaviyo (San Francisco, CA)
Entretien
Applied online, received email to schedule a screening call a few weeks later. A day or so after the screening call received email to schedule interview with the hiring manager. She was great, very professional, asked relevant questions. About a week later was notified that I didn’t make it to the next round.
Communication throughout the process was great, they have an online portal to track application status, and on the whole I felt like their process was much less dehumanizing than I’ve come to expect from tech companies.
I have no clue what the process is because their recruiters refuse to offer me even a simple screening. I'm a 17-year SaaS veteran with 9 years in customer success, and my experience is very well aligned with their roles—yet I receive an instant rejection (likely from their applicant tracking system).
While watching women continually land roles here and at other organizations all over LinkedIn, I'm convinced that Klaviyo is practicing discriminatory hiring practices based on age and gender. Everyone is beginning to understand that "DEI" often means fewer men and more women. It's just a matter of time before the ship rights itself and companies start focusing on productivity and employee retention again.
J'ai postulé en ligne. J'ai passé un entretien chez Klaviyo (Sydney)
Entretien
The interview process at Klaviyo was straightforward. I did only an initial recruiter screening and a conversation with the hiring manager. Both discussions were professional and gave a basic overview of the role and expectations.
