The interview process was decent. It is what came after the interview. I ended up getting hired, however, the job was much more involved than just collections. I was also told I was a salary employee, however, it ended up I was paid by the hour.

One phone interview and a second interview which was face to face with hiring manager and two of her managers. Phone interview with hiring manager lasted 1 hour and the second lasted 25 minutes. Both times the hiring manager said to call her with any questions and she gave a strong indication that she was very interested. She was very specific explaining when their decision would be made and when the starting day was, but no offer was extended.