After completing initial online tests I was invited to the assessment day. There were about 12 candidates altogether with two facilitators and 4 people observing the groups. We were split in half and then completed a group task - making a poster detailing 5 ways to deliver good customer service, 5 ways to handle an angry customer, 3 ways to enhance product knowledge. Just make sure you offer ideas and listen to others. Then went into another room to complete a 1:1 interview - the interviewer was very friendly! A good experience overall, wasn't too nerve wracking. Literally completed the assessment this morning so I am yet to hear back about an offer.

QPretty simple, know your products, current trends etc. include others in group assessment as collaboration is important. Why John Lewis and how would you add value? How would you handle a disgruntled customer?