The initial and most difficult part of the hiring process is the online questionnaires. I had been applying for a year beforehand with no luck. It's really difficult, but working more often in retail makes it easier to understand. After passing the online questionnaire I was invited to an interview. This was a single interview with the manager who was looking to hire, and another manager from the same floor who was just acting as a scribe. They were really nice, asked me a few questions about my current/previous roles, we did some role-play styled questions. One manager went off to photocopy my right to work and I was invited to a group interview a week later. There was five of us on one table, with the same manager and another scribe who were primarily watching. They gave us a booklet, and asked us to brainstorm ideas to answer the three questions in the booklet, relating to customer service skills, how to improve experiences, and how to deal with difficult customers. From our brainstorm we were to choose three important points for each question. If you want to get the job you HAVE to get your voice heard and have at least two of your own suggestions in the final draft. Someone was to volunteer to explain why we chose our answers, which I did (everybody else seemed hesitant so I offered, which they liked). Be sure to be clear and concise with your explanations, try not to waffle. They asked a few questions after in response to our answers and we were sent on our way. I got the email for the job that same week.
