First, there was a phone interview. then, I was invited to speak with a hiring manager. They want examples of times when you handled a difficult customer, what are your strengths and weaknesses. Was sent for drug testing right away. Received offer letter in the mail within five days.

Virtual - Due to COVID. Temp agency was completing bulk hiring great for some but low pay initially and a very long and elementary training, this would be beneficial for someone who has never done this before, however; someone who has years of experience and has to waste a whole day while others learn to turn their computers on makes it frustrating.