Pretty straight forward, phone screening to begin the process. Asked about 3-4 questions, such as my interest in the company and the role. Asked about my previous experience and how it aligned with the job which was easy because they just want customer service experience which almost everyone has. Received an email a few days later saying I’ve moved on to the final round interview with hiring managers. I interviewed with 3 of them. They also asked my interest in the company and the role. And a few tell me about a time questions. Then the interview got very relaxed and they just wanted to get to know me. Just be yourself at this stage.