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      Entretiens chez InvescoEntretiens d’embauche pour Client Service Representative chez InvescoEntretien chez Invesco


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      Entretien pour Client Service Representative

      10 sept. 2015
      Candidat à l'entretien anonyme
      Houston, TX
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via un établissement d'enseignement supérieur ou universitaire. Le processus a pris 4 semaines. J'ai passé un entretien chez Invesco (Houston, TX) en août 2015

      Entretien

      I applied through the University Career Services, and received an email the next day to schedule a phone interview. The whole process lasted about a month. The first phone interview is with the HR Recruiter (Taylor Anderson) and it was 45 minutes long.The recruiter starts of by giving you all the details about the company and what you will be doing if hired. Then you go over your resume and tell her what skill you have learned from each job. After that, you maybe have one or two behavioral questions that aren't too difficult. At the end of the interview she schedules you for another phone interview with client services supervisor. The 2nd phone interview was 20 minutes long and you start off by going over your resume and telling them what you did in the past. After that she asks 3-4 behavioral questions and schedules you to come in for a in-person interview. The in-person interview was at 11 Greenway plaza (Houston location). The whole process lasts about 2 and half hours. They start of by giving you a presentation on the company and then go into the specific of what Invesco does and what the client services department is responsible for. After the presentation, they give you a tour of the office and meet with a mentor who is currently a client service rep and you can ask him all sorts of questions. After meeting with a mentor you proceed to the interviews, where two supervisor interview you and it lasts about 25 minutes. They start the interview by asking you to go over your resume and they ask 6 behavioral questions. They read the interview questions off the paper and don't even maintain eye contact through the interview, instead they are busy taking notes about the answers you are giving. It can be a little awkward talking to people who aren't even looking at you but I still felt like I gave good answers except maybe one question. I left the interview feeling very confident that I would get this entry level position. After a week, I got an email saying that I was not selected for the position and I'm still confused on what I did wrong during the interview process.

      Questions d'entretien [1]

      Question 1

      Tell me about a time when something slipped your mind at work? Tell me about a time when you had to handle crticism on the job? Tell me about a time when a customer tested your patience? Tell me about a time when you had to explain a lot of information to the customer? Tell me about a time when you had to work in a stressful situation? Tell me about a time when you went above and beyond for the customer?
      Répondre à cette question
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