Applied online, about a week later they sent an email requesting me to call and schedule the interview. The first interview consists of some online assessments followed by a call center simulation and then the HR person will ask some preliminary questions. If you get through that, they will schedule you for the formal interview. This consists of about 20 minutes of standard questions such as why do you want to work here?, etc. followed by a role play as a reservations agent. I was offered the position immediately after the role play session. My understanding is that if they don't offer you the job at that time, they probably don't intend to.

Interviewer I had for a day time interview was very nice, initial interviews were the commonly asked ones. For my second interview, the interviewer was a bit sassy but either way that's how it goes. She asked me situational questions, reactions and what I would say, experiences from previous jobs and such. Finally we had a mock call and she gave me feedback.