I applied for the customer service position June 13 and received an email inviting me to do the voice montage a few days later. I completed the montage and within a couple of days a recruiter contacted me and invited me to do an interview via conference call with two supervisors. The interview was about a week later. Interview went good. I was asked a lot of questions and I answered them as honestly as possible. I was told they would contact me in a few days with decision. About a week later the recruiter called me and offered the job. The pay was actually more than I had anticipated and I accepted the position. She emailed me a formal job offer with information I needed to complete on the Humana website. I completed all information. I was then sent to do a drug test. I start work Sept 6. I will go through four weeks of training. The biggest advantage to me is I get to work from home. The worst part is having to wait until September 6 to actually start work.