10 minute 1:1 interview with line manager where I was asked about my experience and how I felt entering a fast-paced workplace. Basically went straight into an offer - simple and easy interview process.

Simulation process “The Hilton simulation was an online role-play assessment designed to evaluate communication, service, and problem-solving skills in a realistic hotel environment. It included short video scenarios where I responded to guest requests, described menu items, and demonstrated how I would handle customer service situations. The simulation helped showcase my ability to stay calm, professional, and guest-focused.”