Applied for the general job posting on their website, the next day was sent a notice saying that they were hiring for specific training groups and start dates and to please apply for one of those newly posted positions - which really newly posted on their website that day. So it seems they gather a "general" group then when it's really time to hire they ask that pool to apply for specific shifts and start dates. During the first or second application at some point the system informed me that I met the basic criteria via my resume other typed-in details. It then offered the basic skills test "simulation" to be taken to complete the application. If you've ever worked at a call center, you've seen this simulation in some format before. You get some instructions, they play a fake phone call, and you choose the right response and try to accurately key in the information and make the right menu choices to complete the call. I'm pretty sure I did good/acceptable at this. The caller in the simulation was pressed for time, didn't want to hear options, and just wanted an answer. You have to justify why you want demographic data and try to upsell while avoiding making the faux-customer angry. A big part of it is being able to tell when the responses you give begin to annoy the caller, but not ditching the effort to upsell them entirely. That simulation passed (no real confirmation that I passed, but I certainly didn't blow it) and then "we will contact you." Almost exactly 3 weeks later I received an email from HireVue. HireVue is Hilton's virtual interviewing service. It's webcam interviewing, but not 1:1 with a live person, rather you and a screen prompt. They say it's so that the applicants are all considered equally - as they all answer the same questions. From the day they email you, you have 3 business days to finish the interview at any time to be considered for the position. The HireVue system said the process would take 80 minutes and have 20 questions. It allows you to do endless rounds of "practice questions" to get a feel for rambling on to your webcam - and these are also helpful as they're just generic interview questions. If you can formulate decent answers to all of the practice questions you can then answer nearly all the real questions intelligently with some on-the-fly tweaking. Each recorded webcam response begins with a question or instructions and a 30 second prep time period. You can click to begin recording at any time during the 30 seconds, or let it time out and begin recording automatically. You then have 3 minutes to response. Most of the "20 questions" in the interview were actually "essay" response questions - most of those requiring a simple yes/no answer to be type out. Essay questions have no time limit. Most essays were along the lines of "Is the starting rate of .... acceptable?" and "Are you able to work in the US?" sort of things. There were only 2-3 that required longer answers, like "How did you hear about this position?" None of the essays seemed to be make/break hard questions. There were roughly 5 video responses. An unexpected small number of the 20-total questions. At the end you have a chance to fill out an anonymous survey about the experience itself. Overall it was a positive experience. I will say, I've yet to have any sort of actual human contact with anyone at the company despite having made it seemingly so far. That is a bit odd, but not entirely unexpected. Update: A few weeks after the webcam interview I was contacted for a phone interview. The phone interview involved being sent many sheets of information about the company and position as well as a guide to a role-playing scenario. The standard questions of discussing background, talk about a time you failed, etc.. were in the interview prior to the role playing. The interviewer said I did well and she would recommend me. The next day my job-status in their online system had changed to "offer negotiations" saying I'd been selected and would receive an offer soon. I called, was told I was on their call list, and was contacted the next business day. Accepted offer, begin with orientation this week. It was a LONG process, going right up to the last minute of when the orientation and training was scheduled to begin per the original job posting.