Applied online through the company careers portal, followed by an initial screening/interview focused on customer service experience, communication skills, handling difficult situations, and ability to work in a healthcare environment. The interview was professional and conversational, with behavioural and scenario-based questions. Interview questions: Tell me about yourself. Why do you want to work at Henry Ford Health? Describe a time you handled a difficult customer or patient. How do you manage stressful situations or high call volumes? How do you handle upset customers while maintaining professionalism? Describe a time you worked as part of a team. How do you prioritise multiple tasks?