The recruitment process was highly ambiguous and lacked a clear timeline. Following an initial screening and a second round with the Hiring Manager focused on 24/7 shift availability and CX alignment, communication stalled. Despite being given two separate deadlines for feedback, the team failed to follow up on both occasions. Besides, the compensation package is significantly below market standards for an international insurance provider requiring 24/7 coverage. This experience confirmed a lack of cultural fit; I cannot recommend this process to those who value transparency and competitive professional standards.