Extremely long process that includes online application, skills test, and video interview. I found the interview process to be a little inappropriate for a customer service position. Unfortunately, I am seeing this more and more. NO customer service interview process should take HOURS AND HOURS. It is just ridiculous. I emailed to follow up and received no response. Ordinarily, I would not do this, but since I invested so much time, I wanted to. I received no response. I would not recommend.

The interview process is ridiculous. The assessment required that I type literal essays. I was shocked when multiple essay questions popped up, but I continued anyway. Keep in mind that I was applying to be a *Customer Service Representative.* That level of demand for my free time in return for a job that only pays a few dollars above minimum wage is very disrespectful. To make matters worse, after over two weeks, they never contacted me with an update. If I got an update, I could make peace with the time-consuming assessment. However, they couldn't even bother to reach out to me again. I do practice typing tests on my own time, and my typing speed is always between 40-50 wpm. I have a degree, and English is my first language. It does not make sense that they couldn't contact me to move forward or tell me how I didn't score high enough for consideration. All I can think is that they somehow use candidate responses to earn more money for themselves. I know some companies use pre-work labor for their benefit. On the bright side, I found a higher paying position with more benefits and perks. That job had a normal interview process and even paid me for my time filling out new hire paperwork. THAT is how you treat valuable employees and win their loyalty. HealthLabs could learn from them.