Question 1: Tell me about a time when you have built up a customer/stakeholder/colleague relationship quickly and effectively. Question 2: Tell me about a time when you have followed a process or procedure? Question 3: Tell me about a time when you have multi-tasked? And how did you manage your time? Question 4: Tell me about a time where you have needed to relay specific information from one person to another, and how did you understand the facts? Question 5: What strategies or coping mechanisms do you use when you're having a difficult day at work or in your personal life? (Question 5 is not competency so do not worry about giving star method answer just wants to know how u cope with stress) Case Study question: You receive a call from Mrs Shah who would like to check her balance information and make a payment for a new car while on the phone. Mrs Shah has been thinking about downloading the mobile banking app but she has some concerns. Mrs Shah would usually prefer to call because she is worried the app isn’t secure. Despite this, through having a conversation with your customer, you understand that she is open to finding out more information about online/mobile banking. How would you provide amazing service to Mrs Shah