I applied for the job via an online link. A month later I was contacted by the service center to come in for an interview with the district manager, which took place close to a month after that. I was interviewed in person at the office where I would eventually be working, within earshot of the tax professionals in the office, and I was hired on the spot. I was asked to attend a 4 day training session, and then a final "dress rehearsal" event, which was also my first day on the job in a different office. Please note that the training pay is slightly lower than the regular salary. My perception is that they seek service oriented people to fill their positions, and ones they believe have the personality to be able to deal with all kinds of people and who could be counted upon to uphold the integrity of the H&R Block name. Most of the employees are seasoned/mature.

Phone interview was pretty technical, however the in person interview was pretty easy going. Questions were primarily about "tell me a time when..." and what customer service experience you have had.