J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez H&M (Édimbourg, Écosse) en juin 2019
Entretien
Very simple, the employer makes you feel comfortable. The interviewer asked me various questions on the phone. She gave me different scenarios to work with. I also had to do role place on the phone, where the customer couldn't find the right size for their outfit and I had to go on HM website and try and find it for them. Role Play was straight forward and simple.
J'ai passé un entretien chez H&M (Londres, Angleterre)
Entretien
An interview process reviews applications, conducts structured conversations, evaluates skills and culture fit, gathers feedback, and compares candidates to identify the strongest match for the role within organizational hiring goals.
It was very light asked me basic customer service questions, my history of customer service and what my schedule would look like. You first walk in asking for the manager, they find the manager and you follow them as they escort you to their little office and conduct the interview in that space.
J'ai postulé en ligne. J'ai passé un entretien chez H&M (Chicago, IL)
Entretien
The process was relative easy. They are very friendly and responsive during the recruitment process. They also included and an basic assignment to evaluate customer service skills and during the interview they performed and quick role play as well.
Questions d'entretien [1]
Question 1
Bakcground and previous experience.
How would I handle a escalated customer?