Impersonal is the first word that comes to mind. I really had hopes for this company, because A. they generally seem to care about who they hire and B. I have over 15 years of technical and customer support expertise. The interview started by me sending in my resume and writing a cover letter. I was then contacted by an HR Rep who said that they were "very impressed" and wanted me to carry on interviewing by answering an invite from Spark Hire to complete a one-way interview. They also supplied some links to areas that I should study (which I did - and I had been researching the company for awhile before I even applied). I had about a week to complete the one-way interview and I did complete it within a couple of days. The one-way interview was strange and I don't feel that it provides a good representation of what a candidate is actually like and what they can offer to the team (unless they just want to make sure you don't look or act like a crazy person, which I don't or see what they look like - i.e. are you too old for them). How can a company get a good sense of who you are based on 5 one-minute answers to general questions? Basically you get 5 questions and you then record yourself answering each question with one minute of recording time for each. You can re-record yourself as many times as you'd like. I think I re-recorded myself 10 times for the first question, "Tell us a bit about yourself", because I was afraid of coming off as too personal, or too impersonal or looking lame. It made me think of setting up an outgoing message on an office phone and how we all tend to redo it a bunch of times until we're finally satisfied. Of course the web site, Spark Hire, crashed during the recording of my last answer so I kept reloading the site and was eventually able to record and submit my answer... After about a week I contacted ZenPayroll, because I had received no feedback from my interview. I was told that the team had been really busy, but they would let me know as soon as they had a chance to review my answers. About 2 days later I received an email telling me that they weren't interested, but as they recognize that I have a strong background they would like to keep my information on file. Of course I agreed and then about a week later I applied for the Customer Success Representative role, which was my 2nd choice. Within 2 days I received a generic email telling me thanks, but no thanks. All in all I still think they are a great company with a great product, but I think their interview process is horrible and impersonal and that they are missing out on talented people because of it. At the very least they should give candidates a 15-20 minute phone interview before or after their one-way interview.