The 1st interview was face to face - I spoke the head of the service desk, went through my CV and discussed experience and the role. It was relaxed and went well. I went back a few days later to write a technical test, this took about an hour and 45 minutes. I then went for a face to face with the head of IT and the MD, it took about an hour and was going through my CV again and discussing some of the issues I'd run into over the years. Finally I went for a face to face interview with a new manager who had just started and one of the other 3rd line Engineers. I also attended drinks at a pub with some of the staff. After the final interview I wanted for 2 weeks to hear back, the recruiter kept chasing them but kept getting told that one of the managers was unavailable to give feedback. Eventually they reported that they were not offering as I seemed very technical but they were worried about my client facing ability, which is strange as I always get congratulated on my client facing and the majority of my experience is in client facing roles.