It was very conversational and the people were warm and genuinely interested in you as a person and how you feel about the role. There were a few phone calls before the in person interview loop (pre-COVID)

For the first interview, I had a 30-minute Zoom session with two team members. It was fairly formal, with a lot of the standard interview questions. The second round was a skills assessment, where I was asked to respond to customer service emails, translate a response into another language, and demonstrate the type of content I can create.