J'ai postulé via une agence de recrutement. Le processus a pris 1 jour. J'ai passé un entretien chez Genpact (New Delhi) en mars 2017
Entretien
There were three round for the customer support profile.
1.HR interview- face to face interview with the HR
2. Interview over phone. - interview with a fluent person in English over phone
3.Customer complaint scenario type interview - hr on phone acts as a customer and call you
Questions d'entretien [1]
Question 1
In the HR interview they ask about your formal introduction, about you, why you want to join as a customer support, what is your daily routine. this questions are meant to check your communications.
In the second round same thing happens over the phone. they let you read some paragraphs to check your fluency.
In the third round a person calls from there team and acts as a customer, you have to help him kindly.They will check your fluency and presence of mind.
you need a score of 5.6 for domestic i think
J'ai passé un entretien chez Genpact (Gurgaon, Haryana)
Entretien
The interview was moderate level. The process was professional. The selection process is easy for freshers and a bit tough for experienced. The process consists of screening, HR and ops where you have to clear all three stages to get selected.
J'ai postulé en ligne. J'ai passé un entretien chez Genpact
Entretien
The Genpact interview process for customer support role is fully virtual. It is virtual interview which include 3 rounds of interview which is held on zoom where there will be more than 100 members waiting for the interview you have to wait until that call your name.
Questions d'entretien [1]
Question 1
Thay asked Self introduction, why are you interested in customer support role, Why should we hire you
J'ai postulé en ligne. J'ai passé un entretien chez Genpact (Bucarest, )
Entretien
The interview did not give me the opportunity for a typing speed test, yet the interviewer mentioned in the feedback about my typing speed. Other questions about my level of language were ok.
